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A trainee serving a meal in the Handcrafted kitchen
Kelly’s Story

A Multi-Agency Approach

Many of the people we work with are engaging with multiple different services so we use a multi-agency approach to plan our support. In many cases, it is our community support and activities, alongside our approach of empowering people which is valuable in this joined-up working.

Kelly has a range of complex mental health needs. She firstly engaged through our workshops as she was socially isolated, but we provided her housing as she was about to be made homeless. She has complex mental health needs and is closely supported by a Care Co-ordinator and Psychologist.

Kelly has also suffered a significant physical injury, and we were able to adapt our support to her, in co-ordinating her recovery and rehabilitation in hospital and later with physiotherapists. We have thus been able to support her back into employment as a delivery driver.

Image depicting someone helping another person up a mountain

Testimonials

Changing Lives have been working in partnership with Handcrafted for some time, and have seen the improvements that they have made to the service since they first began. We see Handcrafted as a valuable partner, providing effective support to our residents, most of whom are socially excluded and have been given up on by other services.

Handcrafted provides a safe environment for residents, so that they can explore new skills, gain confidence and improve self-esteem. This has been demonstrated on a number of occasions, when residents have been given the support specific to their needs, staff have shown patience and understanding in dealing with individuals who can be very challenging.

We work very closely with Handcrafted and have formed a unique working partnership together, we have seen a massive difference in the confidence that our residents have when they have engaged in this service, and that is due to the staff at Handcrafted going the extra mile, to make a difference to our residents, showing empathy and understanding and without judgement.

Long may this continue…

Margaret M, Service Lead, Changing Lives