Since 2012 Handcrafted has been providing housing, support, training and opportunities to empower the most vulnerable people in society to do the hard day-to-day work of turning their lives around.
We have developed a sustainable hub model to deliver our person-centred, holistic approach. And have scaled it across the North-East, first in Durham then to Chester-Le-Street, Gateshead and, recently, Sunderland.
Our hubs are based in areas of high deprivation to provide a welcoming community and holistic support. We ensure our hubs are flexible, able to adapt to their area’s specific needs by working alongside local councils, community groups and organisations.
The focus of our work is supporting people with multiple, complex needs from disadvantaged backgrounds, who we find most benefit from a holistic approach designed to meet their interconnected needs. Their needs include a combination of factors such as homelessness, unemployment, leaving care, leaving prison, seeking asylum, addiction, mental health issues, disability, and domestic abuse.
In 2023, we began our specialist young person’s provision for 16-25s, the Engage Hub. They work across all of our areas supporting and housing young asylum-seekers and refugees, and care leavers with complex needs.
Changing Lives have been working in partnership with Handcrafted for some time, and have seen the improvements that they have made to the service since they first began. We see Handcrafted as a valuable partner, providing effective support to our residents, most of whom are socially excluded and have been given up on by other services.
Handcrafted provides a safe environment for residents, so that they can explore new skills, gain confidence and improve self-esteem. This has been demonstrated on a number of occasions, when residents have been given the support specific to their needs, staff have shown patience and understanding in dealing with individuals who can be very challenging.
We work very closely with Handcrafted and have formed a unique working partnership together, we have seen a massive difference in the confidence that our residents have when they have engaged in this service, and that is due to the staff at Handcrafted going the extra mile, to make a difference to our residents, showing empathy and understanding and without judgement.
Long may this continue…